Mechanics
Explore our catalog of Heidelberg mechanical spare parts with shipping to Colombia, the US and Latin America. In addition, we offer free advice to ensure that you find the exact parts you need for your equipment, backed by our experience in the graphic arts industry.
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Frequent questions
What is the estimated delivery time of the products?
Delivery time depends on the urgency of the order. Normally, we ship the spare parts within 4 days after the order is paid. If you are in a hurry, please contact us by WhatsApp or email to make special arrangements.
What payment options are available?
We accept payments through our website with credit cards (Visa, Mastercard), PayPal or direct bank transfers.
What are the return and refund policies?
At Press Parts Pro, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our return policy allows for returns within 30 days of the purchase date. If it has been more than 30 days since your purchase, we unfortunately cannot offer you a refund or exchange.
Once we receive and inspect the returned items, we will promptly notify you by email about the status of your return.
Please note that all replacement parts are subject to restocking fees as part of our return policy. We strive to provide you with the best quality parts and service, and our return policy is designed to ensure a smooth and fair process for all of our valued customers.
Do you offer customer service and how can I contact you if I have questions or problems with my order?
You can easily contact us via WhatsApp or email. We are here to help you with any questions or concerns you may have. We speak Spanish and English.
What companies do you use for shipping?
Within the United States, we use USPS or UPS Ground for shipping. For international orders, we quote the fastest, cheapest, and safest option. If you have any preferences or need information about shipping, please contact us via WhatsApp or email.
Delivery times
We ship spare parts within 4 days after payment of the order. If you are urgent, please contact us to make special arrangements.
Free shipping in the US
We ship items from Miami, FL, offering free shipping within the US for orders over $100. For international orders we look for the best option between price and speed with several companies such as DHL, Fedex, servientrega, etc.
Returns
We accept returns within 30 days from the date of purchase. Returns are subject to part inspection and a replacement charge.
Customer Support
Contact us at any time via WhatsApp, email or phone for inquiries.
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